{"id":14489,"date":"2023-12-18T15:42:02","date_gmt":"2023-12-18T14:42:02","guid":{"rendered":"https:\/\/cedruspartners.pre-prod.fr\/complaints\/"},"modified":"2024-04-03T18:46:52","modified_gmt":"2024-04-03T16:46:52","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.cedruspartners.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14489\" class=\"elementor elementor-14489 elementor-12821\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a8c22e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a8c22e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09710ba\" data-id=\"09710ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50ca531 elementor-widget elementor-widget-heading\" data-id=\"50ca531\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb5081a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb5081a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd7a4cb\" data-id=\"dd7a4cb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9d8349b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9d8349b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ac7a034\" data-id=\"ac7a034\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d63048 elementor-widget elementor-widget-heading\" data-id=\"5d63048\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS HANDLING POLICY<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14f9127 boutonsouligne elementor-widget elementor-widget-text-editor\" data-id=\"14f9127\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The present policy has been implemented by CEDRUS PARTNERS, an investment firm registered with the ACPR under the CIB code 14883, and a member of the french Association des Soci\u00e9t\u00e9s Financi\u00e8re (ASF), to deal with complaints made by its potential clients and customers, in accordance with article 325-12-1 of the General Regulations of the french Autorit\u00e9 des March\u00e9s Financiers and AMF instruction n\u00b02012-07.<\/p>\n<p>A complaint is defined as a declaration of dissatisfaction by the customer with the professional. A request for information, advice, clarification, service or performance is not a complaint. Processing a complaint is free of charge.<\/p><p><br><\/p>\n<p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-variant-caps: small-caps;\"><b><u>ORGANIZATION OF CUSTOMER CLAIMS PROCESSING<\/u><\/b><\/span><\/span><\/p>\n<div>\n<div>&#8211; The customer completes the complaint form below, specifying the subject of the request and explaining it as clearly as possible.<\/div>\n<div>&nbsp;<\/div>\n<div>The form should be sent by registered mail to the Managing Director of CEDRUS PARTNERS at the following address:<\/div>\n<\/div>\n<div>&nbsp;<\/div>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: Calibri, sans-serif;\"><b>CEDRUS PARTNERS<\/b><\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: Calibri, sans-serif;\">Mr Matthieu Broqu\u00e8re<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: Calibri, sans-serif; color: var( --e-global-color-text );\">11, Rue Christophe Colomb<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span lang=\"EN-GB\" style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;\">75008 PARIS<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span lang=\"EN-GB\" style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;\">&nbsp;<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&#8211; We will acknowledge receipt of the complaint within a maximum of 10 working days from receipt of the complaint, unless the customer receives a response within this period.<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&#8211; We respond to the claim within a maximum of two months from the date of dispatch of the claim.<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&#8211; CEDRUS PARTNERS&#8217; response, both the acknowledgement of receipt and the reply, may be sent by letter or e-mail.<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&#8211; If the deadlines cannot be met due to special circumstances, we will keep the customer informed of the progress.<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;<\/span><\/p>\n<p style=\"margin-left: 36.0pt; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-family: Calibri, sans-serif;\">&#8211; In the event of difficulties encountered in processing the claim, or if the customer is dissatisfied with the response provided by CEDRUS PARTNERS, he or she may refer the matter to the AMF or ASF mediator:<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">&nbsp;<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><b><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">AMF&nbsp;<\/span><span style=\"font-family: Calibri, sans-serif;\">Mediator<\/span><\/b><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">Autorit\u00e9 des march\u00e9s financiers<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">17, place de la Bourse 75082 Paris cedex 02<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span lang=\"EN-GB\"><a href=\"https:\/\/www.amf-france.org\/fr\/le-mediateur-de-lamf\/votre-dossier-de-mediation\/vous-voulez-deposer-une-demande-de-mediation\"><span lang=\"FR\" style=\"font-family: Calibri, sans-serif; color: windowtext;\">Request for mediation | AMF (amf-france.org)<\/span><\/a><\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">&nbsp;<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">&nbsp;<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\"><b>ASF Mediator<\/b><\/span><\/p>\n<p><span style=\"font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ASF&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"mso-bidi-font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">4 rue de Longchamp<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"mso-bidi-font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">75116 Paris<\/span><\/p>\n<p style=\"text-align: center;\" align=\"center\"><span style=\"mso-bidi-font-size: 12.0pt; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-ansi-language: FR;\">01 42 56 76 50<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fca2f45 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"fca2f45\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.cedruspartners.com\/wp-content\/uploads\/2024\/04\/CLIENT-COMPLAINT-FORM.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">View the client complaint form<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints COMPLAINTS HANDLING POLICY The present policy has been implemented by CEDRUS PARTNERS, an investment firm registered with the ACPR under the CIB code 14883, and a member of the french Association des Soci\u00e9t\u00e9s Financi\u00e8re (ASF), to deal with complaints made by its potential clients and customers, in accordance with article 325-12-1 of the General [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-14489","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints - Cedrus &amp; 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